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GCP-GCX Tesking Torrent - GCP-GCX Pdf Questions & GCP-GCX Practice Training

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To pass the Genesys GCP-GCX certification exam, candidates must demonstrate a deep understanding of the Genesys Cloud CX platform and the best practices for using it to support customer interactions. GCP-GCX exam consists of multiple-choice questions and is timed, with a total of 65 questions to be answered in 90 minutes. GCP-GCX exam is available in multiple languages, including English, French, German, Japanese, and Spanish.

Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is designed to test the skills and expertise of professionals in the field of customer experience management. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam is ideal for professionals who work with Genesys Cloud CX, a cloud-based customer engagement platform that provides omnichannel customer experiences, along with workforce engagement, analytics, and automation capabilities. The GCP-GCX Certification Exam is a test of knowledge, skills, and abilities that are necessary to work with Genesys Cloud CX.

Genesys GCP-GCX certification is an excellent choice for professionals who want to advance their careers in the IT industry. Genesys Cloud CX Certified Professional - Consolidated Exam certification offers a comprehensive understanding of Genesys Cloud CX solutions and demonstrates the ability to implement and configure these solutions. Genesys Cloud CX Certified Professional - Consolidated Exam certification is recognized by organizations worldwide and is a valuable asset for professionals looking to stand out in the job market.

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q62-Q67):

NEW QUESTION # 62
Select all available options for adding widgets to a performance dashboard. (Choose four.)

A. Agent Status
B. Grid
C. Interaction
D. Chart
E. Text
F. Metric

Answer: B,D,E,F

Explanation:
Grid, Text, Metric, and Chart are four available options for adding widgets to a performance dashboard. A widget is a component that displays data in a specific format on a performance dashboard. You can add different types of widgets to customize your dashboard and show the data that you need. The other available options for adding widgets are Agent Status and Web Content. Reference: https://help.mypurecloud.com/articles/add-widgets-to-a-performance-dashboard/ https://help.mypurecloud.com/articles/widget-types/

NEW QUESTION # 63
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?

A. Yes
B. No

Answer: B

NEW QUESTION # 64
_________ binds the numbering plan with the trunk.

A. Edge
B. Outbound route
C. Edge Group
D. Inbound route

Answer: B

Explanation:
Outbound route is what binds the numbering plan with the trunk in Genesys Cloud CX Telephony Admin menu. An outbound route is a logical connection that allows voice communication from Genesys Cloud CX to an external system or network using a trunk. An outbound route can have various options configured to define its behavior and performance, such as:
Numbering plan
Trunk
Classification
Priority
An outbound route binds the numbering plan with the trunk by specifying which numbering plan and which trunk to use for outgoing calls based on the classification of the destination number. An outbound route can also specify the priority of the trunk to use when multiple trunks are available for the same classification. Reference: https://help.mypurecloud.com/glossary/outbound-route/ https://help.mypurecloud.com/articles/add-an-outbound-route/

NEW QUESTION # 65
Which of the following best defines the performance view for Queues?

A. Used to monitor real-time contact center metrics.
B. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
C. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
D. Used to view historical data only.

Answer: B

Explanation:
Reference:
The performance view for Queues is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents in Genesys Cloud CX Performance menu. The performance view for Queues is a view that shows various metrics and details related to queue performance and activities in Genesys Cloud CX. The performance view for Queues can help you measure and improve various aspects of your queue performance and activities, such as:
Service level
Abandon rate
Average speed of answer
Average handle time
Interaction volume
The performance view for Queues is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents because:
Real-time metrics are metrics that show the current data for agents, queues, skills, interactions, and flows. Real-time metrics are updated every 10 minutes in Genesys Cloud CX Performance menu . You can see the current values of various metrics, such as service level %, abandon %, customers waiting, and active agents.
Historical metrics are metrics that show the past data for agents, queues, skills, interactions, and flows. Historical metrics are stored every 10 minutes in Genesys Cloud CX Performance menu . You can see the historical values of various metrics by using the date filter or the pre-set day filter.
Service level % is a metric that shows the percentage of interactions that were answered within a target time threshold during a specified period of time. Service level % can help you measure the quality and efficiency of your queue performance and activities. You can see the real-time and historical service level % of a queue in the performance view for Queues.
Abandon % is a metric that shows the percentage of interactions that were abandoned by the customer or caller before reaching an agent during a specified period of time. Abandon % can help you measure the quality and efficiency of your queue performance and activities. You can see the real-time and historical abandon % of a queue in the performance view for Queues.
Customers waiting is a metric that shows the number of customers or callers who are currently waiting in a queue to be connected to an agent. Customers waiting can help you measure the demand and capacity of your queue performance and activities. You can see the real-time customers waiting of a queue in the performance view for Queues.
Active agents is a metric that shows the number of agents who are currently logged in to Genesys Cloud CX and are available to handle interactions in a queue. Active agents can help you measure the availability and productivity of your queue performance and activities. You can see the real-time active agents of a queue in the performance view for Queues.

NEW QUESTION # 66
You cannot add variables to a script.

A. True
B. False

Answer: B

Explanation:
You can add variables to a script. A variable is a placeholder for a value that can change during the execution of a script. Variables can store various types of data, such as text, numbers, booleans, etc. You can use variables to display or collect information in a script, such as customer name, account number, order status, etc. You can create your own custom variables or use built-in variables that are provided by Genesys Cloud CX. Reference: https://help.mypurecloud.com/articles/about-variables-and-expressions/ https://help.mypurecloud.com/articles/add-script-variable/ https://help.mypurecloud.com/articles/built-in-script-variables/

NEW QUESTION # 67
......

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